FAQ – Stickonia Kids

About Stickonia Kids

What is Stickonia Kids?

Stickonia Kids is a Canadian online store offering carefully selected children’s clothing, matching sets, footwear, accessories, school essentials, and related family products.

Stickonia originally began as a Canadian sticker business. The children’s store is a new part of the same family-focused brand.

Where is Stickonia Kids located?

Stickonia Kids is based in Edmonton, Alberta, Canada.

Some clothing and accessories may be stored and shipped by third-party suppliers or fulfillment partners located in Canada, the United States, or other countries.

What is the difference between Stickonia and Stickonia Kids?

Stickonia has two main shopping directions:

Stickonia Stickers offers waterproof vinyl stickers, personalized name labels, custom decals, and original sticker designs.

Stickonia Kids offers children’s clothing, footwear, accessories, matching sets, and family essentials.

The stores operate separately, so products from both stores cannot currently be combined in one shopping cart.

Products

Are the clothes made by Stickonia?

No. Stickonia designs and produces its own sticker products, but the children’s clothing and accessories are carefully selected from third-party suppliers and brands.

We aim to choose practical, comfortable, and attractive products suitable for real family life.

Are all products shipped from Canada?

Not necessarily. Some products may ship from Canada, while others may ship directly from suppliers or fulfillment centres in other countries.

The product page or checkout may provide available shipping information and estimated delivery times.

Can products from one order arrive separately?

Yes. Products may be fulfilled by different suppliers or warehouses.

An order may:

Arrive in multiple packages
Have more than one tracking number
Be delivered on different dates
Ship from different locations

Separate delivery does not necessarily mean that an item is missing.

Are product colours exactly the same as shown online?

We make reasonable efforts to display colours accurately. However, colours may appear slightly different because of:

Screen settings
Lighting
Photography
Fabric batches
Manufacturing differences

Small colour differences are not normally considered defects.

Can product designs or packaging vary?

Minor variations may occur in pattern placement, measurements, fabric texture, packaging, labels, and decorative details.

The main product style and ordered variation should remain consistent with the product description.

Sizing

How do I choose the correct size?

Review the size chart and measurements shown on the individual product page.

We recommend comparing those measurements with a similar item that already fits the child well.

Do not rely only on the child’s age. Sizes may vary between manufacturers.

Are age-based sizes guaranteed to fit?

No. Age-based sizing is a general reference only.

Children of the same age may have different heights, body shapes, and proportions. Manufacturer sizing may also vary.

What if I select the wrong size?

If the order has not entered fulfillment, we may be able to request a change, but changes are not guaranteed.

After delivery, an eligible item may qualify for return or exchange under our Return, Refund & Replacement Policy. Return shipping for customer-selected sizing issues is normally the customer’s responsibility.

Orders and Payment

What currency are prices shown in?

Prices are generally shown in Canadian dollars unless the website or checkout states otherwise.

Your payment provider may apply currency conversion charges when applicable.

When will my payment be charged?

Payment is processed during checkout using the available payment method.

An order is not considered complete until payment is successfully authorized.

Can I change or cancel my order?

Orders may begin processing quickly. Once an order enters fulfillment or ships, changes and cancellations may no longer be possible.

Why was my order cancelled?

An order may be cancelled because of:

Product unavailability
Incorrect inventory information
A pricing or technical error
Payment failure
Suspected fraud
Supplier or fulfillment issues

If a paid order is cancelled, the affected amount will be returned to the original payment method.

Can I order clothing and stickers together?

Not in one checkout.

Children’s clothing is sold through kids.stickonia.ca. Sticker products are sold through the separate Stickonia sticker store.

Each store has its own cart, checkout, shipping, and order confirmation.

Processing and Shipping

How long does order processing take?

Processing time varies by product and supplier.

Some orders may begin processing quickly, while others may require several business days before shipment.

Estimated processing and delivery information may appear on the product page or during checkout.

How long will delivery take?

Delivery time depends on:

The product
Supplier location
Destination
Shipping method
Carrier performance
Customs processing
Seasonal demand

Delivery dates are estimates and cannot be guaranteed.

Will I receive tracking information?

Tracking information will normally be sent when it becomes available.

For orders shipped in multiple packages, you may receive several tracking numbers at different times.

Why is my tracking number not updating?

Tracking may take several days to update after a shipping label is created.

Carrier scans can also be delayed while a package moves between facilities or countries.

What happens if my package is delayed?

Carrier, customs, weather, holiday, and supplier delays may occur.

Please allow reasonable additional time before contacting us. When available, use the tracking link to check the latest carrier information.

What if tracking says delivered, but I cannot find the package?

First check:

Around the delivery location
With household members
With neighbours
With building reception or management
With the shipping carrier

Contact us promptly if the package remains missing. We may help request an investigation, but replacement or refund is not guaranteed when tracking confirms delivery to the address provided.

What if I entered the wrong address?

If the order has not entered fulfillment, an address change may be possible. Once the order has shipped, we may be unable to change the destination.

Customers are responsible for providing a complete and accurate address. Additional shipping charges may apply if an order must be sent again.

Do you ship internationally?

Available shipping destinations are shown during checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges. Unless stated otherwise, these charges are the customer’s responsibility.

Returns, Refunds, and Replacements

Do you accept returns?

Eligible products may be accepted for return when the request is submitted within the period stated in our Return, Refund & Replacement Policy.

Returned products must generally be:

Unworn
Unwashed
Unused
Undamaged
Free from stains, odours, and hair
In their original packaging
Returned with original tags attached

Do not ship a return before receiving instructions.

How long do I have to request a return?

Change-of-mind return requests should generally be submitted within 14 days of delivery.

Damaged, defective, or incorrect-product claims should be submitted within 7 days of delivery.

Who pays for return shipping?

Customers normally pay return shipping for:

Incorrect size selection
Change of mind
Products no longer wanted

Stickonia Kids may cover or reimburse reasonable return shipping when an item is confirmed to be damaged, defective, or incorrect, depending on the circumstances and supplier requirements.

Which items cannot be returned?

Non-returnable products may include:

Underwear
Swimwear
Socks and hosiery
Earrings and pierced jewellery
Hair accessories
Opened personal-care products
Personalized products
Gift cards
Final-sale items
Products without original tags
Worn, washed, damaged, or altered items

Additional exclusions may appear on individual product pages.

What should I do if an item arrives damaged or incorrect?

Use our contact form and provide:

Your order number
A description of the problem
Clear photographs or video
Photographs of the packaging
A photograph of the shipping label when requested

We may offer a replacement, refund, store credit, or another appropriate solution after reviewing the claim.

How long does a refund take?

After an approved return is received and inspected, the refund is issued to the original payment method.

Bank or payment-provider processing times vary and are outside our control.

Original shipping fees, customs charges, and return shipping fees are generally non-refundable unless required by law.

Can I return an item to the address shown on the package?

Not without authorization.

Products may be shipped from different fulfillment locations, and the correct return address may be different from the sender’s address.

Unauthorized returns or items sent to the wrong address may not qualify for a refund.

Product Care

How should I wash children’s clothing?

Always follow the attached manufacturer care label.

Unless the label states otherwise, general recommendations include:

Wash in cold or lukewarm water
Use mild detergent
Wash similar colours together
Turn printed clothing inside out
Use a gentle cycle
Air-dry when possible
Avoid bleach and high heat

Review our Care Guide for more detailed instructions.

Can I machine-dry the clothing?

Only when the care label allows it.

High heat may cause shrinking, fading, damaged elastic, or cracked decorations. Air drying is generally the safer option.

Who is responsible for damage caused during washing?

Customers are responsible for following the product’s care label.

Stickonia Kids is not responsible for damage caused by improper washing, drying, ironing, cleaning, storage, or failure to follow manufacturer instructions.

Children’s Safety

Are products suitable for children of every age?

Not necessarily. Parents and guardians must determine whether a product is appropriate for a child’s age, size, and intended use.

Always review product descriptions, labels, warnings, and age recommendations.

Should children use products without supervision?

Adult supervision may be required, particularly for products with:

Small parts
Cords
Drawstrings
Detachable decorations
Jewellery
Hair accessories
Packaging materials

Parents and guardians should inspect products regularly and stop using damaged or unsafe items.

Privacy

What personal information do you collect?

We may collect information needed to operate the store and complete orders, including:

Name
Email address
Phone number
Billing and shipping address
Order information
Customer messages
Device and website-use information

Payment card information is processed by approved payment providers. We do not store full payment card numbers on our own systems.

Is customer information shared with suppliers?

When necessary to fulfill an order, we may share required details with suppliers, fulfillment partners, payment processors, and shipping carriers.

This may include your name, address, phone number, email address, and order details.

We do not sell your personal information.

Contact

How can I contact Stickonia Kids?

Please use the contact form available on our website.

Include your order number when contacting us about an existing order.