Replacement Policy – Stickonia Kids

We want you to be satisfied with your Stickonia Kids order. Because some products are shipped by third-party suppliers, return addresses and requirements may vary. Please read this policy before submitting a request.

How to request help

Please contact us through the contact form on our website.

Include:

Your order number
A short description of the issue
Clear photographs or video of the item
Photographs of the packaging and shipping label when relevant

Please do not return an item before receiving instructions from us.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Examples include:

The wrong product was delivered
The wrong size or colour was shipped
The item arrived damaged
The item has a significant manufacturing defect
An item is missing from the package

After reviewing the information provided, we may offer:

A replacement
A refund for the affected item
Store credit
Another appropriate solution

We may require additional photographs, video, packaging information, or confirmation from the supplier before approving a claim.

Incorrect size selected by the customer

Customers are responsible for reviewing the size chart and selecting the correct size before checkout.

Age-based sizing is only a general guide. Clothing sizes may vary between manufacturers.

An item is not considered defective simply because it does not fit as expected when the size ordered matches the order confirmation.

Size exchanges may be accepted only when:

The item is eligible for return
The item is unworn, unwashed, and unused
Original tags and packaging remain attached
The request is submitted within the permitted return period
The supplier accepts the return

Return shipping costs for customer-selected sizing issues are normally the customer’s responsibility.

Change-of-mind returns

Change-of-mind returns may be accepted for eligible products when the request is made within 14 days of delivery.

To qualify, the item must be:

Unworn
Unwashed
Unused
Free from stains, odours, hair, damage, or signs of wear
Returned with its original tags and packaging

Original shipping charges are not refundable.

Unless the item was damaged, defective, or incorrect, return shipping costs are the customer’s responsibility.

Some suppliers may charge a return or restocking fee. Any applicable fee will be explained before the return is approved.

Non-returnable items

For health, hygiene, safety, or supplier-related reasons, the following products may not be eligible for return:

Underwear
Swimwear
Socks or hosiery
Earrings and pierced jewellery
Hair accessories
Opened personal-care products
Personalized or custom-made products
Final-sale or clearance products
Gift cards
Items without original tags or packaging
Worn, washed, damaged, or altered products

Additional exclusions may be listed on the individual product page.

Sale and clearance items

Products marked as final sale cannot normally be returned or exchanged unless they arrive damaged, defective, or incorrect.

Order cancellations

Orders may begin processing shortly after payment.

Contact us immediately if you need to request a cancellation. Cancellation is not guaranteed once an order has entered fulfillment or has been shipped.

If an order cannot be cancelled, the regular return conditions will apply after delivery.

Return authorization

All returns must be approved before shipment.

Because products may be fulfilled by different suppliers, the correct return address may not be the address shown on the original package.

Items returned without authorization, to the wrong address, or after the permitted return period may be refused and may not qualify for a refund.

Return shipping

Customers are responsible for return shipping costs unless:

The wrong item was shipped
The item arrived damaged
The item has a confirmed defect
Applicable consumer law requires otherwise

We recommend using a tracked shipping service. Stickonia Kids is not responsible for return packages that are lost or damaged during transit.

Refunds

Once an approved return is received and inspected, we will notify you of the decision.

Approved refunds are issued to the original payment method.

Please allow time for your bank, credit card company, or payment provider to process the refund.

Shipping fees, customs duties, brokerage charges, and other third-party charges are generally non-refundable unless required by law.

Replacements

When a replacement is approved, availability depends on supplier inventory.

If the original product or variation is unavailable, we may offer:

A different size or colour
A comparable replacement
Store credit
A refund for the affected item

Replacement delivery times may differ from the original order.

Missing packages

If tracking shows that a package was delivered but you cannot locate it, first check:

Around the delivery location
With household members
With neighbours
With the building manager or reception desk
With the shipping carrier

We will review the tracking information and may assist with a carrier or supplier investigation. A refund or replacement is not guaranteed when tracking confirms delivery to the address provided at checkout.

Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate shipping address.

We are not responsible for packages delayed, returned, or lost because of incorrect or incomplete address information.

Additional shipping charges may apply if an order must be shipped again.

International orders

International customers are responsible for customs duties, import taxes, brokerage fees, and return shipping costs unless otherwise required by law.

International returns may take longer to process.

Questions

For return, refund, replacement, or order questions, please use the contact form on our website.