Terms of Service

Welcome to Stickonia Kids. By accessing kids.stickonia.ca, creating an account, or purchasing from us, you agree to these Terms of Service.

About us

Stickonia Kids is a Canadian online store offering carefully selected children’s clothing, footwear, accessories, matching sets, school essentials, and related family products.

Some products may be shipped directly by third-party suppliers or fulfillment partners. Products in the same order may arrive separately.

Products and descriptions

We make reasonable efforts to provide accurate product photographs, descriptions, measurements, materials, colours, and sizing information.

However:

• Colours may appear differently depending on your screen settings
• Product measurements may vary slightly
• Patterns and design placement may differ between individual items
• Manufacturer sizing may vary between brands and products
• Packaging may differ from the images shown
• Minor design or material updates may occur without notice

Customers are responsible for reviewing the product description and size information before placing an order.

Sizing

Children’s clothing sizes may vary by manufacturer. Age-based sizing is provided only as a general reference and does not guarantee fit.

Please review the measurements provided on each product page and compare them with a similar item that fits the child properly.

Stickonia Kids is not responsible for an incorrect size selected by the customer.

Product availability

Products are subject to availability. Inventory information is updated through our store and supplier systems, but errors or delays may occur.

We reserve the right to:

• Limit product quantities
• Remove products from sale
• Substitute unavailable variations only with your approval
• Cancel an order if a product becomes unavailable
• Correct inventory, description, or pricing errors

If we cancel a paid order because a product is unavailable, the affected amount will be refunded to the original payment method.

Pricing and payment

Prices are listed in Canadian dollars unless otherwise stated.

Applicable taxes, shipping costs, duties, and other charges will be shown where available during checkout.

Payment is required at checkout through the payment methods offered on our website.

We reserve the right to correct obvious pricing errors and cancel orders involving:

• Incorrect prices
• Technical errors
• Suspected fraud
• Unauthorized payment
• Inventory problems
• Supplier or fulfillment issues

Order confirmation

Receiving an automated order confirmation does not guarantee that an order has been accepted or fulfilled.

We may contact you if additional information is required to verify payment, shipping information, product availability, or suspected fraud.

Order processing and fulfillment

Processing times vary depending on the product and supplier.

Some orders may be fulfilled directly by third-party suppliers. Orders containing multiple products may be:

• Shipped in separate packages
• Sent from different fulfillment locations
• Delivered on different dates
• Assigned multiple tracking numbers

Estimated processing and delivery times are not guarantees.

Shipping and delivery

Shipping options and estimated delivery times are displayed during checkout or on the applicable product page.

Delivery times may be affected by:

• Carrier delays
• Customs processing
• Weather
• Holidays
• Incorrect addresses
• Supplier delays
• Remote delivery locations
• Events outside our reasonable control

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete customer information.

International orders

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer and are not included in the product or shipping price.

Returns, exchanges, and refunds

Returns, exchanges, replacements, and refunds are handled according to our posted Return and Refund Policy.

Eligibility may depend on:

• The type of product
• The reason for the request
• The condition of the item
• The date the order was delivered
• Supplier requirements
• Hygiene and safety considerations

Customers must contact us within the period stated in the applicable policy.

Do not return a product without receiving return instructions. Items sent to an unauthorized address may not be accepted or refunded.

Incorrect, damaged, or defective products

If an item arrives damaged, defective, or materially different from what was ordered, contact us promptly and provide:

• Your order number
• A description of the issue
• Clear photographs or video of the product
• Photographs of the packaging when relevant
• The shipping label when requested

We may offer a replacement, refund, store credit, or another appropriate solution depending on the circumstances and supplier requirements.

Normal differences in colour, measurements, packaging, pattern placement, or screen appearance are not necessarily considered defects.

Order changes and cancellations

Orders may begin processing shortly after payment.

Changes or cancellations are not guaranteed after an order has been placed. Once an order has entered fulfillment or has been shipped, it may no longer be changed or cancelled.

Contact us as soon as possible if you need to request a change.

Children’s products and supervision

Our products are purchased by adults for children.

Parents and guardians are responsible for:

• Selecting appropriate products and sizes
• Reviewing product labels and care instructions
• Inspecting products before use
• Providing suitable adult supervision
• Keeping packaging, tags, small parts, cords, and accessories away from children when they may present a hazard

Age recommendations are general guidelines and do not replace adult judgment or supervision.

Product care

Customers should follow all washing, drying, storage, and care instructions included on the product page or product label.

We are not responsible for damage caused by:

• Incorrect washing or drying
• Bleach or unsuitable cleaning products
• Excessive heat
• Normal wear
• Improper storage
• Failure to follow care instructions

Intellectual property

The Stickonia name, logos, website design, original photographs, written content, graphics, and branding are owned by Stickonia or used with permission.

Supplier product images, trademarks, and descriptions remain the property of their respective owners.

You may not copy, reproduce, distribute, modify, republish, or commercially use our website content without written permission.

Acceptable use

You agree not to:

• Misuse our website
• Attempt unauthorized access
• Interfere with website security or operation
• Submit false or fraudulent orders
• Use automated systems to collect website content without permission
• Use our services for unlawful purposes
• Infringe intellectual property or other legal rights

Third-party services and links

Our website may use or link to services operated by third parties, including Shopify, payment providers, shipping carriers, suppliers, social media platforms, and partner websites.

We are not responsible for the content, availability, policies, or practices of third-party services. Their own terms and privacy policies apply.

Disclaimer of warranties

To the fullest extent permitted by law, products and website services are provided on an “as available” basis.

We do not guarantee that:

• Every product will always be available
• Product colours will appear exactly the same on every device
• Clothing will fit every child
• Delivery will occur by a specific date
• The website will always operate without interruption or error

Nothing in these Terms excludes warranties or protections that cannot legally be excluded under applicable consumer law.

Limitation of liability

To the fullest extent permitted by law, Stickonia Kids is not liable for indirect, incidental, special, or consequential losses arising from:

• Use of the website
• Product availability
• Delivery delays
• Incorrect sizing selected by the customer
• Improper product use or care
• Third-party supplier or carrier actions

Where liability cannot be excluded, our total liability relating to an order will not exceed the amount paid for the affected product, except where applicable law requires otherwise.

Indemnification

You agree to be responsible for losses, claims, or expenses resulting from your unlawful use of our website, violation of these Terms, fraudulent activity, or infringement of another person’s rights.

Changes to these Terms

We may update these Terms of Service from time to time to reflect changes in our products, suppliers, policies, services, or legal requirements.

The “Last updated” date will be revised when changes are made.

Continued use of the website after an update means you agree to the revised Terms.

Governing law

These Terms are governed by the laws of the Province of Alberta and the applicable laws of Canada.

Any dispute will be handled in Alberta unless mandatory consumer protection law in the customer’s location requires otherwise.

Contact

For questions about these Terms, orders, shipping, returns, or products, please use the contact form available on our website.