Privacy Policy

Stickonia (“we,” “us,” or “our”) operates the website kids.stickonia.ca and related online stores. This Privacy Policy explains how we collect, use, share, and protect your personal information when you browse our website, place an order, subscribe to updates, or contact us.

Information we collect

We may collect:

• Contact information you provide, including your name, email address, phone number, shipping address, and billing address
• Order information, including products purchased, sizes, colours, quantities, order value, delivery details, and payment confirmation
• Account information if you create a customer account
• Messages and information you send through our website, contact form, email, WhatsApp, or social media pages
• Marketing preferences, including whether you have agreed to receive promotional emails or other communications
• Basic technical information, including your IP address, browser type, device information, website activity, cookies, and similar technologies used by our store platform

Payment card information is processed securely by Shopify Payments or other approved payment providers. We do not store full payment card numbers on our own systems.

How we use your information

We may use your personal information to:

• Process and confirm your orders
• Arrange payment, fulfillment, shipping, and delivery
• Communicate with you about your order, delivery status, returns, refunds, exchanges, or customer support
• Provide product information, including sizing and availability
• Respond to questions and messages
• Manage customer accounts
• Send marketing communications when you have provided consent
• Improve our products, website, advertising, and customer experience
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal, accounting, and tax obligations
• Protect our business, customers, and legal rights

Order fulfillment and dropshipping

Some children’s clothing and accessories may be shipped directly by third-party suppliers or fulfillment partners.

To complete your order, we may share necessary information with these partners, including your name, shipping address, phone number, email address, and order details.

Fulfillment partners may operate in Canada, the United States, or other countries. Your information may therefore be processed outside your province or country and may be subject to the laws of the location where it is processed.

Sharing of information

We may share personal information only when reasonably necessary with:

• Shopify and related e-commerce services that operate our store
• Payment processors
• Product suppliers and dropshipping partners
• Warehouses and fulfillment providers
• Shipping carriers and delivery services
• Customer service, email, advertising, and analytics providers
• Professional advisers, including accountants, legal advisers, or insurers
• Government authorities when required by law

We do not sell your personal information.

Cookies and analytics

Our website may use cookies and similar technologies to:

• Keep products in your shopping cart
• Remember your preferences
• Process checkout
• Improve website security
• Measure website traffic and performance
• Personalize content and advertising
• Understand how visitors use our store

You can control or disable cookies through your browser settings. Some website and checkout features may not function correctly when cookies are disabled.

Marketing communications

We may send promotional emails or messages only when permitted by law or when you have provided consent.

You may unsubscribe at any time by using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending important transactional messages about an existing order.

Data retention

We retain customer, order, payment confirmation, shipping, and communication records for as long as reasonably necessary to:

• Fulfill orders
• Provide customer service
• Process returns, refunds, and disputes
• Meet tax, accounting, and legal requirements
• Prevent fraud and protect our business

When information is no longer required, we may delete, anonymize, or securely dispose of it.

Your rights

Depending on where you live, including Alberta, Canada, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to legal and business retention requirements
• Withdraw consent where processing is based on consent
• Unsubscribe from marketing communications
• Ask questions about how your information is collected, used, or shared

To exercise these rights, please contact us using the contact information provided on our website.

Children’s privacy

Our products are intended for children, but our website and online store are intended for use by parents, guardians, and other adults.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian involvement.

Children should not create accounts, place orders, submit payment information, or contact us without the involvement and permission of a parent or legal guardian.

Parents or guardians who believe that a child has provided personal information without permission should contact us so that we can review and remove the information where appropriate.

International processing and shipping

If you place an order from outside Canada, or if an order is fulfilled by an international supplier, your personal information may be transferred to and processed in other countries.

These countries may have privacy laws that differ from those in Canada. We take reasonable steps to work with established platforms and service providers that use appropriate privacy and security measures.

Third-party links

Our website may contain links to social media platforms, partner websites, payment services, shipping services, or other third-party websites.

We are not responsible for the privacy practices, security, or content of third-party websites. Their own privacy policies apply when you visit or use their services.

Data security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

However, no online platform, payment system, or method of electronic transmission can be guaranteed to be completely secure.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our store, suppliers, services, legal obligations, or privacy practices.

The “Last updated” date at the top of this page will be revised when changes are made.

Contact

For privacy questions, requests, or concerns, please use the contact form available on our website.